Client Care & Testimonials
Client Care
At JSP you will be assured of the highest standards of Client Care.
We work closely with you to help you achieve your goals. You can expect a friendly
service and jargon - free correspondence with clear explanations of the legal process
and its implications.
Our Client Care Team are on hand to ensure that you are consistently happy with the
service you receive. They cannot advise on technical issues regarding your
circumstances, but they can liase with your lawyer to address any issues or concerns
that you may have. The team provides a neutral channel of communication between
you and the firm without compromising your relationship with your lawyer.
Testimonials
We routinely send our clients a Satisfaction Survey so that we can read about their
experience with JSP. Of course we enjoy reading the positive feedback but we always
act upon areas of concern or complaint too.
Here are some extracts from surveys sent back to us in the last month:
"I always know where I am with JSP. They know how to get the job done, but they also know how to treat people."
" The service was second to none. Regular correspondence by phone,
email and post ensured there we were kept fully up to date."
"Kim and all her team were always so kind and helpful to me. They
were always willing to explain what was happening and I have been extremely pleased with everything."
"Mr Sam Sleight is a credit to your firm. A very pleasant and friendly
man who made the whole experience better, thanks Sam."
conversations. I am very thankful for his patience and the time he took to break down the different stages, step by step to help me understand."
"I am very happy with the way my case was handled; friendly
professional and caring… always."
"The firm has been dealing with my conveyancing for 9 years and I continue
to be totally satisfied with everything. It’s such a friendly firm, nothing is too much
trouble."
"Your Wills dept really offers the personal touch. I know you will look after my family when I am gone."
" You gave a wonderful service and nothing was too much trouble. We
totally understand everything, which has not been our experience when dealing with
other solicitors. We would have no hesitation using you again or recommending you
to our friends."
