Client Care & Testimonials
Client Care
At JSP you will be assured of the highest standards of Client Care.
We work closely with you to help you achieve your goals. You can expect a friendly service and jargon - free correspondence with clear explanations of the legal process and its implications.
Our Client Care Team are on hand to ensure that you are consistently happy with the service you receive.
They cannot advise on technical issues regarding your circumstances, but they can liase with your lawyer to address any issues or concerns that you may have.
Indeed the team provides a neutral channel of communication between you and the firm without compromising your relationship with your lawyer.
Testimonials
We routinely send our clients a Satisfaction Survey so that we can read about their experience with JSP. Of course we enjoy reading the positive feedback but we always act upon areas of concern or complaint too.
Here are some extracts from surveys sent back to us in the last 3 months:
“I always know where I am with JSP. They know how to get the job done, but they also know how to treat people”.
“JSP are always willing to explain what is happening. I have been extremely pleased with everything”.
“I don’t think people always realise how important it is to choose a solicitor who is a true ‘specialist’ in personal injury. I knew I was dealing with professionals at JSP. My first Solicitor was provided for me through my car insurance. He said I should settle for £14,000. I moved my case to JSP and I walked away last week with £36,000”.
“Your Wills dept really offer the personal touch. I know my family will be looked after when I am gone”.
“The service was second to none. Regular correspondence by phone, email and post ensured that we were kept fully up to date with all that was happening”.